AfterMarketCellular offers a 15 DAY, MONEY BACK, SATISFACTION GUARANTEE ON ALL ACCESSORIES PURCHASES. If you are dissatisfied for any reason within the first 15 days, use our online RA Request Form located in our FAQ's under "How do I return an item".
RETURN AUTHORIZATION (RA) requests are processed within two (2) work days, Monday through Friday. At that time, you will be e-mailed a response with the RA number & instructions on how to pack, ship and where to send the item back.
RETURN AND EXCHANGE POLICIES
Exchanges can only be issued on defective non-OEM accessory products returned within 1 year of your AfterMarketCellular invoice date.
All defective OEM accessory product/warranty issues after 15 days must be taken to the manufacturer. Please see our manufacturer links located on the RA form page to locate the appropriate manufacturer.
All returns on non-defective merchandise returned after 15 days of your AfterMarketCellular invoice will be subject to a 20% handling and restocking fee.
All returns whether defective or non-defective must be in original packaging and complete with all manuals, accessories and parts and pieces. Please include a copy of the original sales receipt to receive credit (any returns with defaced original packaging will be returned).
Software cannot be opened or tampered with. Car kits, wire harnesses, and repeaters cannot be returned once installed. Memory cards are not returnable unless defective.
Credit cannot be issued until all returned merchandise has been tested and/or inspected.
Merchandise that is out of warranty or has been physically damaged, abused, misused or neglected in any way will be returned to the customer unprocessed.
AfterMarketCellular is responsible for shipping charges back to you for all warranty & defective replacement items.
It is extremely important that detailed instructions regarding the symptoms and all problems are thoroughly explained in writing on the RA Request Form.
AfterMarketCellular is not responsible for parts or accessories attached or unattached to the authorized products that are returned, but not listed on the RA request form.
All returns should be shipped via UPS, Airborne/DHL, FEDEX or Certified Mail in order to assure tracking capabilities. AfterMarketCellular assumes no responsibility for any return merchandise damaged or lost in transit.
RA numbers are valid for 14 days from issue date; returns received with invalid or missing RA numbers will be refused.
You may use the online RA form located in our FAQ's under "How do I return an item" to get the process started.