Frequently Asked Questions

Does AftermarketCellular.com accept returns?
Does AftermarketCellular.com accept checks or a Purchase Order?
Will I be charged sales tax on my cell phone accessories order?
When will I receive my cellular phone accessories order?
What are the shipping costs and options?
Do I need to order online?
How do I know you received my order?
Can I change or cancel my order once it’s been submitted?
Can I assume that an accessory will work for all models from the same manufacturer?

Does AftermarketCellular.com accept returns?

AftermarketCellular.com offers a 15 DAY, MONEY BACK, SATISFACTION GUARANTEE ON ALL ACCESSORIES PURCHASES!. If you are dissatisfied for any reason within the first 15 days, use the RMA Request Form located under the My Account link to obtain a refund on complete undamaged hardware OR click here:

RETURN Merchandise Authorization (RMA) requests are processed within two (2) work days, Monday through Friday. At that time, you will be e-mailed a response with the RMA number & instructions on how to ship the item back. All returns must be sent back to our warehouse location below. Please do not send merchandise back to our east coast address:

(Return Address Only)
Aftermarket Cellular Accessories
16792 Burke Lane
Huntington Beach, CA 92647
USA

• You can return it for a full merchandise refund under the following conditions:
• Usually, but not always, the merchandise must be sent back in its original packaging and received in the same condition as when sold to you, including all parts and pieces.
• Software cannot be opened or tampered with. Opened software is NEVER refundable.
• Merchandise must be repackaged properly so that it is not damaged during shipping.
• The package MUST have our Return Authorization Number on the return label!
• Packages returned without the Return Authorization Number on it will not be processed and may be refused!
• To obtain a Return Authorization Number please use the RMA Request Form located under the My Account link at the top left of every page of AftermarketCellular.com
• On 15 Day Satisfaction items for Refund, & on Warranty item(s) after 15 days, Customer is responsible for shipping charges.
• Warranty & Replacement items are shipped prepaid by us.
• Refused shipments will be charged twice the normal shipping fee.
• Returned shipments that were initially shipped "Free Freight" will be credited less the cost of shipping.

WARRANTY Information

Aftermarket items are warrantied by AftermarketCellular.com for one year from the invoice date. The consumer is responsible for shipping items back to us for warranty replacement after 15 days. Aftermarket Warranty & Replacement shipping BACK to you, is prepaid by us. We cannot accomodate Return shipping fees for locations outside of the USA.

Factory Original Equipment (OEM) Warranty passes onto you, as listed on each product.
If you cannot locate the warranty information, try;
Antenna Specialists/ Andrews Antenna Warranty, Audiovox Warranty, BodyGlove Warranty, CCM Warranty. Kyocera Warranty Nokia Warranty, Motorola Warranty, Sony-Ericsson Warranty, LG LGIC Warranty, Samsung Warranty, Plantronics Warranty, Jabra Warranty, Body-Glove Warranty, Ziplinq Warranty,

We will bill your credit card for the replacement item(s) upon shipment, & process your product refund to your credit card only upon return receipt of the items meeting the above requirements.